1. General Provisions
1.1. This Privacy Policy and Cookie Policy (the “Policy”) governs the collection, use, processing, storage, and protection of personal data of users of the website https://vipwisher.com (the “Website”, the “Service”).
1.2. This Policy is designed in accordance with generally accepted international data protection principles, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws.
1.3. By accessing or using the Website, the User confirms that they have read, understood, and agreed to this Policy.
2. Personal Data We Collect
We may collect and process the following categories of personal data:
2.1. Data Provided Directly by the User
- Contact Data: name and email address;
- Content Data: information submitted when creating or ordering a greeting (recipient name, message content, preferences, custom parameters);
- Uploaded Files: images, video, audio, or other materials voluntarily uploaded by the User.
2.2. Data Generated During Use of the Website
- Generated Content: AI-generated text, audio, and video content delivered to the User, including via email;
- Technical Data: IP address, browser type, operating system, device information;
- Usage Data: date and time of visits, interactions with pages, order history, feature usage;
- Cookie Data: cookies and similar tracking technologies.
2.3. Payment Information
Payment transactions are processed exclusively by third-party payment providers (such as Stripe or similar services).
We do not store or process payment card details on our servers.
2.4. Special Categories of Data
We do not intentionally collect or process special categories of personal data (such as data revealing racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data).
3. Purposes of Data Processing
Personal data is processed for the following purposes:
- providing access to and functionality of the Website;
- creating, processing, and delivering personalized AI-generated greetings;
- sending generated files and service results to the User’s email address;
- managing subscriptions and one-time purchases;
- responding to user inquiries and support requests;
- ensuring proper technical operation and security of the Website;
- analyzing usage to improve usability, performance, and service quality;
- complying with applicable legal and regulatory obligations.
With the User’s explicit consent, email addresses may also be used to send informational or marketing communications related to the Service, updates, or promotions.
Users may unsubscribe at any time.
4. Legal Basis for Processing
We process personal data based on one or more of the following legal grounds:
- the User’s consent;
- performance of a contract or provision of requested services;
- legitimate interests related to operating, securing, and improving the Service;
- compliance with applicable laws and regulations.
5. Cookies and Similar Technologies
5.1. What Are Cookies
Cookies are small text files stored on the User’s device when visiting the Website. They help ensure proper functionality, remember preferences, and collect anonymized usage statistics.
Cookies do not directly identify an individual User.
5.2. Types of Cookies We Use
The Website may use the following categories of cookies:
- Essential cookies — required for the Website to function properly;
- Functional cookies — remember user preferences (such as language or settings);
- Analytics cookies — help us understand how users interact with the Website;
- Marketing cookies — may be used to evaluate the effectiveness of communications or campaigns (if applicable).
6. Analytics and Third-Party Services
6.1. The Website may use third-party analytics and infrastructure services, including but not limited to Google Analytics, email delivery providers, hosting providers, and AI content generation services.
6.2. These third parties may automatically collect anonymized or aggregated data using their own cookies or similar technologies.
6.3. We do not control how such third parties process personal data and encourage Users to review their respective privacy policies.
7. Cookie Management
7.1. Users may manage or disable cookies through their browser settings at any time.
7.2. Instructions for managing cookies are available in the documentation of major browsers (Chrome, Firefox, Safari, Edge, etc.).
7.3. Disabling cookies may affect the availability or functionality of certain features of the Website.
8. Data Sharing and Retention
8.1. Data Sharing
We do not sell personal data. Personal data may be shared with third parties only when:
- required by law;
- necessary to provide the Service (e.g. payment processing, hosting, email delivery, content generation);
- the User has provided explicit consent.
All third parties are required to process personal data in accordance with applicable data protection laws.
8.2. Data Retention
Personal data is retained only as long as necessary for the purposes described in this Policy, unless a longer retention period is required or permitted by law. This may include:
- account and transaction-related data;
- generated content associated with completed orders;
- technical and security logs.
After the retention period expires, data is deleted or anonymized.
9. Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.
These measures are designed to ensure a level of security appropriate to the risk.
10. User-Provided and AI-Generated Content
10.1. Content generated using the Website is created automatically using artificial intelligence and is intended for informational and entertainment purposes.
10.2. User inputs (including prompts and uploaded files) are processed by AI systems solely for the purpose of providing the requested Service and improving service quality and performance.
10.3. If the User provides personal data of third parties, the User confirms that they have obtained all necessary consents for such data to be processed.
11. Children’s Privacy
The Website and Services are not intended for children under the age of 18 (or a higher minimum age where required by applicable law).
We do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please contact us so that we can take appropriate action.
12. User Rights
Depending on applicable law, Users may have the right to:
- access their personal data;
- request correction or deletion of their data;
- withdraw consent at any time;
- object to certain types of processing;
- request data portability;
- file a complaint with a relevant data protection authority.
Requests can be submitted via the contact form available on the Website.
13. Changes to This Policy
13.1. We may update this Policy from time to time.
13.2. The updated version becomes effective upon publication on vipwisher.com. Users are encouraged to review the Policy periodically.
14. Contact Information
For any questions regarding this Policy, personal data processing, or cookie usage, Users may contact us via the contact form available on vipwisher.com.